At Airace Technologies Private Limited, we are committed to delivering our precision hardware products safely and efficiently to our customers worldwide. Please review our shipping and exchange policies carefully.

1. Processing Time: All hardware orders are processed within 14 business days after payment confirmation.
2. Shipping Methods: We offer multiple shipping options including standard shipping (5-7 business days), express shipping (2-3 business days), and overnight delivery for urgent requirements.
3. Packaging: All hardware products are carefully packaged with protective materials to ensure safe delivery. Fragile items receive additional cushioning and "Handle with Care" labeling.
4. Tracking Information: Once your order ships, you will receive a tracking number via email to monitor your shipment's progress.
5. International Shipping: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times may vary based on customs processing.

1. Exchange Period: Hardware products may be exchanged within 30 days of delivery, provided they are in original condition with all accessories and documentation.
2. Defective Products: If you receive a defective or damaged product, please contact us immediately at info@airace.in with photos of the damage. We will arrange for a replacement at no additional cost.
3. Return Process: To initiate an exchange, contact our support team with your order number and reason for exchange. We will provide return shipping instructions and a prepaid return label when applicable.
4. Condition Requirements: Products must be returned in original packaging, unused, and in resalable condition. Custom-configured or personalized items may not be eligible for exchange.
5. Exchange Fees: Exchanges due to customer preference may be subject to a restocking fee of 15% of the product value. Exchanges due to manufacturing defects are free of charge.

All Airace hardware products come with a manufacturer's warranty. Warranty terms vary by product and are detailed in the product documentation. Warranty service is provided through authorized service centers or by returning the product to Airace Technologies.

Airace Technologies is not responsible for packages that are lost or stolen after successful delivery confirmation. We recommend choosing signature confirmation for high-value orders and ensuring someone is available to receive the package.

For shipping inquiries, exchange requests, or any other questions, please contact us:

• Email: info@airace.in
• Phone: +91 91242 55101
• Visit our contact page: https://airace.in/contact-us