Airace One app privacy policy
Last updated: November 4, 2026
This policy covers Airace One for iPhone, iPad and Android, provided by Airace Technologies Private Limited, India. The data processed depends on your platform, connected receiver, enabled services and organisation settings.
Information we process and why
Account and organisation
Name, email address, phone number, sign-in credentials, organisation membership and licence information are processed by our account service to authenticate you, verify contact details and provide the services available to your account.
Location and survey records
Precise device location and GNSS survey coordinates support surveying, mapping and stakeout. Projects, points, lines, polygons, layers, codes and notes are stored on your device. Supported project data is uploaded when you use cloud synchronisation with an enabled account. Organisation fleet features can also upload device locations and activity when enabled.
Photos, attachments and backups
Photos and project attachments you add are stored with your fieldwork. Backup packs can contain survey data and attachments. Local backups remain in storage you choose; cloud backups are uploaded only where your account or organisation enables that service. Shared exports are sent to the destination you select.
Receiver and device information
Connected GNSS receiver identifiers, model and firmware information support receiver connection and configuration. Account services can store device identifiers for licence and device-access controls. Enabled fleet services associate receivers/devices with account and location records.
Network and diagnostics
Our services receive IP addresses and request information when you connect. Operating-system, app and device information helps diagnose failures. The iOS app keeps local support diagnostics, including bounded sync logs. The Android app uses Google Firebase Analytics and Crashlytics for app interactions, crashes and receiver context such as firmware and device name. Information you send to support is used to investigate your issue.
Apple purchases
For iOS subscription validation, our backend stores Apple original and latest transaction identifiers, the pseudonymous Airace account-association UUID (appAccountToken), subscription product, purchase environment, purchase and expiry dates, revocation information, price/currency where supplied, and the verified transaction payload. Renewed transactions update entitlement validity. These records associate a purchase with the correct Airace account and determine app access.
Apple payments and subscriptions
Apple processes App Store payments. Airace does not receive your complete payment-card details from Apple. Airace One Annual (com.airace.one.annual) provides eligible iOS app access; cloud services depend on your Airace account permissions.
Deleting an Airace account does not itself cancel an Apple subscription or issue a refund. Apple may continue billing until you cancel. Manage Apple subscriptions through your Apple Account. Purchases made through Android or Razorpay are separate from Apple billing.
Service providers and sharing
We use hosting, storage, communications, mapping and payment providers to operate the service. Confirmed integrations include Microsoft Azure infrastructure and cloud backup storage; Mailjet for account email; 2Factor and Twilio for supported SMS verification; Google for supported sign-in and Android Firebase diagnostics/analytics; and Apple for App Store purchases.
Map requests can disclose your IP address and the map area requested to the map provider. The iOS app uses OpenStreetMap and Esri imagery; Android includes Google mapping services. Correction-service providers receive the information needed for the correction connection. The provider depends on the service you configure.
Organisation administrators and other authorised users can access information made available through your organisation’s project, backup and fleet permissions. If you export or share data, the recipients you choose receive it. We may disclose relevant records when required by applicable law or to investigate fraud or security incidents.
Storage and retention
Local projects, exports and backups remain on your device or chosen storage until you remove them. Removing an app does not remove exports stored elsewhere. Account and cloud data remain in service storage while needed to provide your account and until deletion is completed.
Cloud backup generations currently have no automatic age-based expiry: backup chains are retained rather than pruned after a fixed number of days. A fixed production retention period for infrastructure snapshots, financial records, server logs, support correspondence and processor-held records has not yet been established for this release. We therefore do not promise a specific automatic deletion deadline for those records.
The permanent account-deletion process and retention schedule are being finalised. The account-deletion page displays its current availability and will show the applicable retained records and expected completion time before accepting a confirmed request. It does not report a deletion as complete when associated cloud records remain unresolved.
Your access, correction, export and deletion choices
Review your account details in the app and use available profile controls to correct them. Export supported survey data through the app’s export tools, including CSV, DXF, KML and Shapefile. Keep a copy of projects you need before requesting account deletion.
Use Delete your Airace account to check availability and, when enabled, verify ownership and confirm permanent deletion. Contact support@airace.in for access or correction help, data-retention questions, or assistance with organisation-controlled records. Support email is not a substitute for the verified deletion workflow.
Security
Account APIs use HTTPS, hashed passwords and authenticated access tokens. Organisation permissions restrict cloud access. Supported backup formats include encryption. Verification codes and final confirmation protect the account-deletion flow. No storage or transmission method can guarantee absolute security; protect your device, credentials and exported files.
International processing
Airace is based in India. Our service providers operate internationally, and map, communications, diagnostics and payment requests may be processed outside your country. Organisation deployments can use their own configured service endpoints. We do not promise that every category is stored exclusively in India.
Children’s privacy
Airace One is a professional surveying application and is not intended for children. If you believe a child has provided personal information, contact us so we can investigate and address it.
Contact
Airace Technologies Private Limited
677, 1st Floor, Suite 1024, 27th Main, 13th Cross, Sector-1, HSR Layout, Bangalore, Karnataka 560102, India.
support@airace.in