AIRACE ONE

Support for your fieldwork

Help for Airace One on iPhone, iPad and Android, from Airace Technologies Private Limited.

Sign-in and licence help

Use the email address or phone number attached to your Airace account. Check your internet connection and spam folder when waiting for a verification email. If access is unavailable, send support the error message and your account email. Organisation users should also check their account assignment with their administrator.

An existing Airace licence or an eligible Apple subscription provides app access. Cloud services depend on your account permissions; purchasing an iOS subscription does not automatically enable organisation cloud services.

Bluetooth and receiver connections

Supported families are Airace FX6i, FX6i Laser and Airace Navon. Power on the receiver, keep it nearby, enable Bluetooth and allow Airace One Bluetooth access. Open Device Setup and select your receiver. If it is in use by another controller, disconnect that controller before retrying.

For RTK corrections, check your correction-service credentials, connection and antenna configuration. A Bluetooth connection alone does not establish an RTK fixed solution.

Why the app requests permissions

• Precise location: device-position surveying, maps and stakeout. Receiver positioning also depends on your connected GNSS equipment.
• Bluetooth: discover and communicate with compatible receivers.
• Camera: add field photos or use supported camera-assisted stakeout.
• Local network: supported receiver and local map services.

You can review permissions in your device settings. Denying a permission may disable the related feature.

Restore an Apple purchase

Sign in to the Apple Account that made the purchase and the Airace account associated with it. Connect to the internet, then choose Restore Purchases on the subscription screen or the restore control in Profile. If restoration fails, contact support with the error message. Android and Razorpay purchases are managed separately from Apple billing.

Manage Apple Subscription

Deleting an Airace account does not automatically cancel an Apple subscription. Apple may continue billing until the subscription is cancelled. Account deletion does not issue a refund.

Export and account deletion

Export needed projects before requesting deletion. Use the account-deletion page to verify ownership and confirm your request. Keep local exports and backups only if you need them; deleting your account cannot remove files you saved or shared outside Airace.